Listening to the Customer: Using Assessment Results to Make a Difference
admin| July 18, 2009 6:13 pmListening to the Customer: Using Assessment Results to Make a Difference
Sponsor: LLAMA LOMS
ALA Annual 2009 (Chicago)
This valuable program reviews three different outcome-based assessment tools being successfully used by large and small universities and statewide public libraries. The program focus is on how the tools (i.e. outcomes assessment, LIB-QUAL and self-developed customer surveys, Balanced Score Card) are being used to make positive improvements in library services or programs based on the results of the assessment conducted. Speakers: Catherine Harris, Information Literacy Coordinator, CSU-LA; Dr. Richard Moniz, Director, Johnson and Wales University; Annie Norman, State Librarian, State Library of Delaware.
Listening to the Customer: Using Assessment Results to Make a Difference
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Listening to the customer Assessment that makes a difference Student learning
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